FREQUENTLY
ASKED
QUESTIONS

1. Will I need additional technological ability or knowledge?

• Answer: Farmguard systems are designed to be user-friendly and intuitive. We provide comprehensive training and ongoing support to ensure you can easily operate and utilize the system.

2. Do I need a good WiFi network for the system to function properly?

• Answer: No, we can provide Starlink connection or Farmguard Connect wireless links if no reliable WiFi connection exists.

3. Who installs the system?

• Answer: Our team of experienced and certified technicians handles all system installations. We ensure proper installation, testing, and configuration to ensure optimal performance.  For those who prefer a hands-on approach, we offer user-friendly DIY systems. These systems are designed for easy installation and come with clear instructions, making them simple to set up and start using.

4. Will I be able to move a system myself after it has been installed? Or will your team return to site to assist with this?

• Answer: The feasibility of moving a system yourself depends on the specific system and its components. We have mobile systems that can easily be moved to different sites.  For complex installations or relocations, we recommend contacting our team for assistance to ensure proper setup and functionality.

5. Will you come to my site prior to purchase to identify my surveillance needs?

• Answer: Yes, we offer on-site assessments to thoroughly evaluate your specific security needs and recommend the most appropriate solutions for your farm. (Additional costs apply.)

6. Do you provide monitoring services?

• Answer: Yes, we offer professional monitoring services 24/7/365. Our monitoring centre will immediately alert you and the appropriate authorities in case of any security breaches or emergencies. (Additional costs apply.)

7. Are there any additional or ongoing costs?

• Answer: In addition to the initial system cost, there may be ongoing costs associated with monitoring services, maintenance contracts, and software subscriptions. We will provide you with a detailed breakdown of all costs upfront.

8. How quickly can I receive a system?

• Answer: The timeframe for system delivery and installation will vary depending on the complexity of the system, availability, and scheduling. We will provide you with an estimated timeline during your initial consultation.